Delivery & Returns
*Covid 19: Delivery notice*
Please note due to the global pandemic shipping and delivery times may vary. We are shipping orders on a reduced schedule of 2 days a week. We still aim to dispatch your orders as soon as possible whilst staying safe. If you have any questions regarding deliver please feel free to drop us an email at firstname.lastname@example.org
All our designs are hand made in house (except printed items) by Hannah Pratt. Handmade items take up to 5 - 7 business days to be created and dispatched. Please leave a note at checkout or email email@example.com if you need your order sooner than the standard delivery time frame and i'll do my best to accommodate you.
Hannah Pratt Clothing ships worldwide with recorded delivery.
Free UK shipping is available on all orders over £60.
All orders will be sent via Royal Mail postal service using a tracked & signed service where applicable. For delivery times once dispatched please see below:
Tracked UK Shipping: 1-3 business days
Tracked EU Shipping: 3-8 business days
Tracked USA Shipping: 5- 10 business days
Tracked Res of World Shipping: 10 – 20 business days
Customs, Duties & Taxes
All customs, duties & taxes are the responsibility of the customer.
If you are not completely satisfied with your purchase you may return for a full refund or exchange within 14 days of receiving your order. Please email firstname.lastname@example.org to request a refund/exchange and you will be informed of the return address.Important notes:
- All items must be returned in the original condition, undamaged, unworn and with security tags still attached were applicable.
- Shipping costs are non-refundable and cost of return shipment is the responsibility of the customer. It is recommended you use a tracked or insured service to ensure your return reaches successfully as Hannah Pratt Clothing is not liable for any packages lost in transit.
- If you have requested an exchange you will be charged for the postage of replacement item.
- Once your return has been received your refund will be processed within 5 business days.
- Custom orders are non refundable